Question 1

How can I get in touch?

Accepted Answer

Email hallo@kortlist.nl. We reply within one working day. For urgent questions about a current order, include your order number in the subject line.

Question 2

When will my order be delivered?

Accepted Answer

Standard delivery via PostNL takes 2–3 working days. Express delivery (ordered before 23:00) arrives the next working day. You'll receive a tracking email as soon as your parcel is dispatched.

Question 3

Can I return my order?

Accepted Answer

Yes. You have 30 days to return products, provided they are unused and in original packaging. Return shipping costs are at the buyer's expense. Email hallo@kortlist.nl to register a return.

Question 4

How does the warranty work?

Accepted Answer

Every product carries at least the statutory conformity guarantee of 2 years. Most brands offer additional manufacturer warranties. See the product page for specifics. For defects: email us with your order number and a description of the problem.

Question 5

My parcel arrived damaged. What now?

Accepted Answer

Email hallo@kortlist.nl within 48 hours of delivery with a photo of the damage and your order number. We'll arrange a replacement or refund.

Question 6

How do you select products?

Accepted Answer

Every product on Kortlist has been bought and tested by us. We write our own assessments, including the shortcomings. We don't accept payment for placement and we turn down products that don't meet our standard, including from suppliers we already work with.

Question 7

Do you sell products you don't recommend?

Accepted Answer

No. If we don't recommend a product, it's not on the site. We sometimes publish comparison tables listing rejected alternatives, but those are never for sale through Kortlist.

Question 8

Are your prices inclusive of VAT?

Accepted Answer

Yes, all prices include 21% VAT. Business orders include a VAT breakdown on the invoice.

Question 9

Can you recommend a product for my situation?

Accepted Answer

Email hallo@kortlist.nl with a description of what you're looking for and your budget. We'll give you a straight recommendation, not a sales pitch.

Question 10

Are you paid by brands?

Accepted Answer

No. Kortlist accepts no payments, free products, or other compensation in exchange for placement or positive coverage. We buy everything ourselves.

Question 11

How long does a review take?

Accepted Answer

We test products for at least two weeks in daily use before writing. Technical products take longer. No review goes live without us having used the product ourselves.

Question 12

What if your opinion changes after publication?

Accepted Answer

We update reviews when the situation changes: after a firmware update, a price shift, or new insight. Every review shows a visible "Last updated" date. If a product no longer meets our standard, we remove it from the site.

Question 13

How do you decide what goes in the range?

Accepted Answer

We start with a longlist of products that look promising on paper. Most drop out: on build quality, value for money, or the absence of a real function that justifies the price. What remains, we test for weeks in daily use. Only then do we decide whether something makes the cut. We review more than we sell. That's deliberate: a range without rejections isn't a curated verdict, it's a catalogue.

Question 14

Do you test every product yourselves?

Accepted Answer

Yes. Every product we sell we've had in our hands and used long enough to know whether it's worth the money. We test for daily use, not for unboxing impressions. That sometimes means weeks with the same device before we have a verdict. Products that don't make the cut, we cover anyway: the distinction between what we test and what we sell is deliberate and visible.

Question 15

Do you sell products that didn't pass the test?

Accepted Answer

No. If something doesn't pass, we don't sell it. We do cover those products, because a negative verdict is as useful as a recommendation. The gap between what we test and what we sell is deliberate: if everything we reviewed were also for sale, something would be off.

Question 16

Who is behind Kortlist?

Accepted Answer

Kortlist is a Dutch company, started by someone who bought the wrong product too many times on the basis of incomplete testing and the enthusiasm of a shop assistant. No large team, no investors, no affiliate model. We're small enough to know every product we sell.

Question 17

What is your returns policy?

Accepted Answer

30 days return on unused products in original packaging. The statutory withdrawal period of 14 days applies; we offer 30 as an extension. Email hallo@kortlist.nl for a return label.

Question 18

How do you handle my personal data?

Accepted Answer

We only store data necessary to fulfil your order. We never sell or rent your data to third parties. See our privacy policy for details.

Question 19

What are Kortlist's company details?

Accepted Answer

Kortlist B.V. · KvK: [registratie in behandeling] · VAT: NL868135458B01 · hallo@kortlist.nl · kortlist.nl

Question 20

What does delivery cost?

Accepted Answer

€4.95 for light parcels (up to 500 g), €6.95 up to 2 kg, €9.95 above that. You pay the PostNL rate directly — no handling fee or markup.

Question 21

How quickly is my order delivered?

Accepted Answer

Order before 12:00 uur on working days for delivery within 1 werkdag. We pack every order by hand, so a busy week may add a day.

Question 22

Which carrier do you use?

Accepted Answer

PostNL, DHL, or DPD via Sendcloud. Which one depends on size and destination.

Question 23

Can I track my parcel?

Accepted Answer

Tracking details are emailed once the parcel is registered with the carrier.

Question 24

Where do you deliver?

Accepted Answer

Netherlands and Belgium.

Question 25

Is the invoice included if I'm sending something as a gift?

Accepted Answer

Not if you indicate at checkout that it's a gift. We leave the invoice out of the parcel.

Question 26

My parcel arrived damaged. What now?

Accepted Answer

Email hallo@kortlist.nl with your order number and a photo. We'll sort it.

Question 27

Can I return my order?

Accepted Answer

Yes. Terms and instructions are in our returns policy.

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