Question 1

How can I get in touch?

Accepted Answer

Email hallo@kortlist.nl. We reply within one working day. For urgent questions about a current order, include your order number in the subject line.

Question 2

When will my order be delivered?

Accepted Answer

Standard delivery via PostNL takes 2–3 working days. Express delivery (ordered before 23:00) arrives the next working day. You'll receive a tracking email as soon as your parcel is dispatched.

Question 3

Can I return my order?

Accepted Answer

Yes. You have 30 days to return products, provided they are unused and in original packaging. Return shipping costs are at the buyer's expense. Email hallo@kortlist.nl to register a return.

Question 4

How does the warranty work?

Accepted Answer

Every product carries at least the statutory conformity guarantee of 2 years. Most brands offer additional manufacturer warranties. See the product page for specifics. For defects: email us with your order number and a description of the problem.

Question 5

My parcel arrived damaged. What now?

Accepted Answer

Email hallo@kortlist.nl within 48 hours of delivery with a photo of the damage and your order number. We'll arrange a replacement or refund.

Support

Support